Thủ Thuật về Acer máy tính only charges when off Chi Tiết
You đang tìm kiếm từ khóa Acer máy tính only charges when off được Update vào lúc : 2022-12-15 15:10:05 . Với phương châm chia sẻ Bí kíp Hướng dẫn trong nội dung bài viết một cách Chi Tiết 2022. Nếu sau khi đọc Post vẫn ko hiểu thì hoàn toàn có thể lại Comment ở cuối bài để Tác giả lý giải và hướng dẫn lại nha.
Get answers from your peers
along with millions of IT pros who visit Spiceworks.
Join Now
hey all,
Has anyone seen this behavior before?
I have a máy tính that does not charge when it is turned on and plugged in but when it is off, it charges just fine.
any possible explanation for this behavior? I have not seen it before, could it be that it takes too much charge when turned on but when it is off the AC adapter is able to keep charging the battery since it is not requiring draw?
what is the best way to find out?
appreciate any answers thank you!
It is an HP máy tính running WIndows 10 also.
EDIT: there seems to be some damage on the side of the máy tính next to the charging port. and the battery doesn’t stay in on its own… but it still charges when turned off which is strange to me.
Popular Topics in HP Hardware
- Are you smarter than most IT pros?
Stored print jobs color changed to black
Going rate for DL360p and DL360e Gen 8 servers
Vmware Horzion Client
Spiceworks Help Desk
The help desk software for IT. Free.
Track users’ IT needs, easily, and with only the features you need.
Learn More »
prev
1
2
next
38 Replies
· · ·
Ghost Chili
OP
AR-Beekeeper
This person is a verified professional.
Verify your account
to enable IT peers to see that you are a professional.
May 25, 2022 19:38 UTC
Is it a new máy tính?
0
· · ·
Jalapeno
OP
patp2
May 25, 2022 19:52 UTC
No, an older máy tính. out of warranty.
0
· · ·
Mace
OP
Martin2012
This person is a verified professional.
Verify your account
to enable IT peers to see that you are a professional.
May 25, 2022 19:58 UTC
Is the charger producing enough to power and charge and the same time
Ive seen Dell chargers fail and drop to a lower wattage and exhibit this characteristic
6
· · ·
Pimiento
OP
MTGriz08
May 25, 2022 20:21 UTC
Depending on if the AC adapter port is just the recepticle to motherboard or if there is a separate logic board that it connects to. I have seen this issue various times on multiple laptops. Most always due to damage from being dropped while plugged in.
Also, as mentioned you can test the charging adapter to ensure it is putting out the correct voltage, etc.
0
· · ·
Sonora
OP
Aaron.Pearce
May 25, 2022 20:21 UTC
Tru Blu IT Solutions is an IT service provider.
I’d try with a different charger if available, or if you don’t have one spare get a multimeter on the end of the charger and check the outputs match what’s stated on the label.
Good luck.
0
· · ·
Thai Pepper
OP
Jim Schuuz
This person is a verified professional.
Verify your account
to enable IT peers to see that you are a professional.
May 25, 2022 20:48 UTC
I have dozens of HP laptops that have the same problem. I’ve worked with several HP techs over the past 3 years to try and resolve it, and we have never been able to reliably. They think it is a problem with Microsoft’s ACPI power drivers being incompatible with the firmware for the charging circuitry, and a few times deleting that from the Device Manager seemed to resolve it for a short while, but it has eventually returned on all laptops that ever exhibited that same problem.
0
· · ·
Thai Pepper
OP
Jim Schuuz
This person is a verified professional.
Verify your account
to enable IT peers to see that you are a professional.
May 25, 2022 20:50 UTC
FWIW, I’ve tested multiple replacement chargers,chargers that are working on other laptops (exactly the same models), and even sent some off to the HP repair depot multiple times, and it’s not a charger problem or a circuit problem – I do believe it’s a problem with the firmware and HP just can’t get it fixed.
0
· · ·
Habanero
OP
2300peterw
May 25, 2022 22:14 UTC
Jim Schuuz has shown it is not the charger. On patp2 máy tính there may be damaged circuitry near the charging port that could cause the issue but, again Jim Schuuz appears to have shown that this is unlikely. If it is the Windows 10 firmware then you could try a live Linux distro to see if the fault persist. If it does then it points to the battery hardware and internal processes that causes the issue. If you do not get the fault with Linux then it suggests that Windows has the problem.
EDIT. Forgot to mention this. As I understand it the battery system has to safely work when the máy tính is working in just BIOS/UEFI mode and when it is working with an OS. The battery system has to make sure that the battery does not get to hot, attempt to overcharge, etc. Inside it has its own simple processor with firmware to tell it what to do and a serial port to communicate with the máy tính. The battery and probably the BIOS/UEFI system control all the events with the battery and it should be totally independent of the loaded OS. We shall see if someone carries out the Live Linux check.
Edited May 26, 2022 07:40 UTC
0
· · ·
Pimiento
OP
jameshillstrand
May 26, 2022 08:04 UTC
Seen the same problem with my sister’s HP. I think too its the firmware related.
0
· · ·
Poblano
OP
jebova2301
May 26, 2022 14:27 UTC
Had the same issue with a consumer grade máy tính from HP before. I used a new power adapter, and that fixed the issue for a few days, then it went right back to doing the same thing. Had a friend with the same model and plugged his in to both power adapters and it worked just fine the whole time(even gave him one of my adapters to use for a few weeks and it never had any issues), which ruled out the adapters in my opinion. Tried deleting the ACPI drivers as anotheruser mentioned, but that didn’t make any difference.Called their warranty and ended up having to send it back. They sent it back saying it was a faulty power adapter and they simply replaced it with a new one. Upon further inspection, I found out they replaced the entire motherboard(different serial number on the motherboard and had an older bios than the one I sent in). I lost all faith in their tư vấn after they denied multiple times that they didanything other then test it with a new adapterand that resolved the issue.Haven’t had any other brand have the same issue. My solution for the future is to just steer clear of HP laptops. Been using a Lenovo for the last couple years and haven’t had any issues(other than when I accidentally closed a recliner on the adapter and cut the charging cable, but I take full responsibility for that).
I would say to try with another adapter if you have one just in case that is the cause. If it still has the same issue with another adapter, try the ACPI drivers(or try them anyway if you don’t have another adapter). If none of that works, you are probably in the same boat as I was and will probably need a replacement board.
Hopefully you have better luck getting it sorted out, but you may be out of luck with it being out of warranty.
0
· · ·
Anaheim
OP
abrahambm
May 26, 2022 15:57 UTC
Your pretty much out of luck. Used to work a refurbishing company that did HP laptops. Laptops with the same issues would get sent back to rework. 95% of the time they wouldn’t work after being repaired. After a lot of testing and repairs we came to the conclusion to scrap those boards. So if a tester found that exact same issue they would go into the scrap pile.
We’ve tried a lot of different things too. Including replacing or reflashing BIOS chips. The go to was replacing the battery connector. That would rarely work.
We tested on various OS’ including Vista, 7, 8 and 8.1 with the same issues.
Chances are even if you send it in for tư vấn you will get a new motherboard. Albeit a higher cost.
If it’s still worth it to you then you could probably purchase another motherboard and replace if you are comfortable with that.
0
· · ·
Tabasco
OP
ITPro1000
This person is a verified professional.
Verify your account
to enable IT peers to see that you are a professional.
May 26, 2022 18:23 UTC
I’ve seen this happen with faulty/3rd party batteries.
The computer detects it as ‘damaged’, and shuts off charging to protect the computer.
0
· · ·
Ghost Chili
OP
Priscilla@HP
May 30, 2022 14:38 UTC
Brand Representative for HP
Hello @patp2, thank you for your post which has received some helpful feedback. So that we can research this issue within HP do you mind pinging me with the product number and serial number of your HP máy tính?
patp2Jalapeno
0
· · ·
Habanero
OP
2300peterw
May 30, 2022 17:28 UTC
Has anyone tried with a Live Linux yet to firmly rule out Windows OS?
0
· · ·
Pimiento
OP
danielabode
Sep 13, 2022 10:14 UTC
1st Post
I am facing the same issue with my máy tính, I plugged it in a bad socket and I heard a spark that damaged my charger. After that I changed the charger and I found out my system would charge when I plugged it in and it is but will not charge if it is on. I tried several chargers and the problem persists. Another thing is if I plug it in, remove the battery and power it on, it will not come on.
0
· · ·
Pimiento
OP
danielabode
Sep 13, 2022 18:09 UTC
I changed the charging port and it work fine now
0
· · ·
Pimiento
OP
spicehead-6ji9r
Aug 20, 2022 06:40 UTC
1st Post
i am facing the same problem.
0
· · ·
Pimiento
OP
spicehead-925qa
Sep 4, 2022 20:04 UTC
1st Post
I am facing the same problem and i am having using Windows 10 and Linux both as dual boot in my máy tính, the problem remains the same in Linux I guess it shows that the problem is somewhere in the hardware i.e charging adapter or motherboard.
0
· · ·
Ghost Chili
OP
Priscilla@HP
Sep 5, 2022 16:55 UTC
Brand Representative for HP
Hello @spicehead-925qa and others, I regret that you are experiencing “the same problem”. As I indicated above to the thành viên creating this post, so that we can research this issue please ping me with the computer’s product number and serial number as well as your contact information.
- spicehead-6ji9rPimiento
- spicehead-925qaPimiento
0
· · ·
Pimiento
OP
Jeri254
Nov 24, 2022 09:41 UTC
1st Post
Hi,
Have anyone found a solution? I have just started having the same problem with my máy tính. The past week, máy tính would switch off while I was using it…no warning, just goes off. Today, máy tính won’t turn on. Charges but stops charging when I try to switch it on. The light is on to show it is charging but without it turning on, I have no way of knowing if the máy tính is actually getting charged.
0
· · ·
Ghost Chili
OP
Priscilla@HP
Nov 24, 2022 23:34 UTC
Brand Representative for HP
Hi,
Have anyone found a solution? I have just started having the same problem with my máy tính. The past week, máy tính would switch off while I was using it…no warning, just goes off. Today, máy tính won’t turn on. Charges but stops charging when I try to switch it on. The light is on to show it is charging but without it turning on, I have no way of knowing if the máy tính is actually getting charged.
Hello @Jeri254, thank you for your post and ping with product information. Please see my response.
0
· · ·
Ghost Chili
OP
Priscilla@HP
Nov 26, 2022 14:38 UTC
Brand Representative for HP
@Jeri254, in addition to the information in my ping, here is feedback from the consultant:
#####
HP Pavilion 11-n001nia x360 PC (ENERGY STAR), K1H70EA
Input power, operating voltage and current
19.5 V DC, 2.31 A, 45 W
19.5 V DC, 3.33 A, 65 W
DC plug: plus pole on the central pin, minus pole on the ring
Clean all cooling vents.
Operating electric
current varies by platform. You can use 65 W power adapter with 45 W system but
not vice versa. Verify that you are using right power adapter by cross checking
readings on the power adapter’s regulatory label and on the computer.
Measure that the power
adapter is good.
Try other power supply. If it is not available measure voltage of the power
adapter.
It is a switched-mode power supply and so it is a must to measure its voltage
under least 50% load. You can use as a load other device, e.g. computer,
bulbs for car.
Run the battery
diagnostics and calibration
HP Notebook PCs –
Testing and Calibrating the Battery (Windows)
“If your computer does not start normally,
press the F2 key repeatedly, about once every second until the HP PC Hardware
Diagnostics UEFI menu displays, then continue to the next step.
If your computer starts normally,
search for HP PC Hardware Diagnostics Windows, right-click on the app in the
search results, then select Run as administrator.”
HP
PC HARDWARE DIAGNOSTICS
Uninstall, including
delete driver software:
– Microsoft AC Adapter
– Microsoft ACPI-Compliant Control Method Battery
– All other ACPI devices
After that let system search for hardware changes and reinstall the drivers
above. Make sure all ACPI devices have driver installed.
######
- Jeri254Pimiento
0
· · ·
Pimiento
OP
spicehead-62scw
Feb 17, 2022 13:11 UTC
1st Post
I just experience the same problem with my HP máy tính, no charging when on, charging when off. And HP should resolve this problem. Since I’m the last to report this problem, I suppose previous complainants had already resolved this problem. Any new advise please. Thank you so much
0
· · ·
Pimiento
OP
GrowingPains
Apr 30, 2022 07:15 UTC
1st Post
Ive had this problem with a 4 month old HP máy tính. The solution for me was looking the pins inside the port on the máy tính there are 4 pins, top, bottom, left and right. I think the pins werent correctly lined up so it didnt work while on. I made the top and bottom pins close together to hit the central pin on the charger and the left and right pins need to be slightly wider so they dont hit the central pin. After correcting them it started to charge while turned on. Terrible charging connector and port. I’ll not be getting another HP again. Poor quality for the price.
1
prev
1
2
next
Oops, something’s wrong below.
Text
|Replace Attachment
Add link
Text to display:
Where should this link go?
Add
Cancel
Insert code
Language
Apache
AppleScript
Awk
BASH
Batchfile
C
C++
C#
CSS
ERB
HTML
Java
JavaScript
Lua
ObjectiveC
PHP
Perl
Text
Powershell
Python
R
Ruby
Sass
Scala
SQL
VB.net
Vimscript
XML
YAML
Insert
Cancel
Join me to this group
Reply
Reply
6
0
Chia sẻ
Chia Sẻ Link Tải Acer máy tính only charges when off miễn phí
Bạn vừa đọc Post Với Một số hướng dẫn một cách rõ ràng hơn về Video Acer máy tính only charges when off tiên tiến và phát triển nhất và Chia SẻLink Tải Acer máy tính only charges when off miễn phí.
Giải đáp vướng mắc về Acer máy tính only charges when off
Nếu sau khi đọc nội dung bài viết Acer máy tính only charges when off vẫn chưa hiểu thì hoàn toàn có thể lại Comment ở cuối bài để Mình lý giải và hướng dẫn lại nha
#Acer #máy tính #charges